Refund policy

At Shellax, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:

• Returns are accepted within 14–30 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Proof of purchase or order confirmation is required.
• Refunds are processed after the returned item is inspected.
• Shipping fees are generally non-refundable unless the item is damaged or incorrect.
• Damaged or defective items should be reported within 48 hours of delivery.
• Refunds may take 5–10 business days to appear after approval.

For return requests, contact our support team with your order details.